Patient Information

New Patients

To register with the Practice, please bring your NHS Medical Card and a valid form of Identification (ie Birth Certificate or Passport). If you do not have a Medical Card, the Receptionist will ask you to complete a form. Patients are registered with the Practice, but may express a preference to see a particular Doctor.

All newly registered patients have the option of an appointment with the Practice Nurse for a screening health check. The Receptionist will give you a New Patient Questionnaire to complete. Alternatively, you may download a copy of the questionnaire to complete and bring with you to your appointment.

Practice Boundary Area

You can register with the Practice if you live within the Grangemouth and Skinflats areas.

If you require further information, please speak to reception staff.


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Sick Notes/Fit Lines

You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Statutory Sick Pay Form (SC2)

Patient Chaperones

Patients may ask for a chaperone to be present during consultations and examinations. This could be a carer, friend or relative who can be present during your consultation.

A Doctor or nurse may also ask a member of trained nursing/medical or reception staff to be present if they deem it appropriate. This is for your protection.

Your Personal Health Information

To give you the care you need, we keep information about your visits to surgery, and the staff involved in your care and treatment.

For further information on how we use patient information, visit the Health Rights Information Scotland Website.

Violent or Abusive Patients

If a patient is violent or abusive towards any member of staff, we reserve the right to remove them from the Practice List.

Public Holidays 2015/2016

The Health Centre will be closed on the following Public Holidays. In the event of a medical emergency, please dial 111 to contact the Out-of-Hours Medical Service.

  • Good Friday 3rd April 2015
  • Easter Monday 6th April 2015
  • Monday 4th May 2015
  • June Monday 8th June 2015
  • Monday 7th September 2015
  • Monday 12th October 2015
  • Friday 25th December 2015
  • Monday 28th December 2015
  • New Year Friday 1st January 2016
  • Monday 4th January 2016

Please ensure that you have enough of your normal medication to cover you over these long weekends, Christmas and New Year.

Practice Charter

family

Our responsibility to you:

  • You will be greeted politely.
  • Every effort will be made to see you as close to your appointment time as possible.
  • You will be referred to a consultant when your GP thinks it is necessary.
  • You will be given the result of any test or investigation on request or at your next appointment (where results are available).
  • Your repeat prescription will be ready for collection within two working days of your request.
  • Full confidentiality will be maintained at all times. You will be able to see your health records subject to the limitations of the law.
  • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly. Please speak to either the Practice Manager or Senior Receptionist.

In return, we would like Patients to:

  • Register as soon as you are in the area and notify the surgery of any change of details, which you can submit to us using our online service.
  • Please treat all surgery staff with respect.
  • Do not ask for information about anyone other than yourself.
  • Please try and come to the surgery if you can. House calls should only be used for people who really cannot come to the surgery.
  • Please ask for prescriptions at least two working days before you need them.
  • Please be on time for your appointment. Please cancel your appointment if you are unable to attend. If you are late or do not turn up, this wastes an appointment.
  • Please make a separate appointment for each person who needs to be seen. An appointment is for one person only.
  • Please allow sufficient time for your consultant’s letter or the results of any tests to reach us.
  • Use the tear off slip to request your repeat prescription whenever possible. Please attend for review, when asked, (before your next prescription is due).
  • Please consult your General Practitioner 2-3 weeks after any hospital appointment to discuss your health matters.

We look forward to a happy and healthy partnership.