NHS 24 is currently providing some temporary support to Kersiebank Medical Practice to help book patient appointments and respond to general enquiries for health information and advice. Similar support has been provided to the Practice in the past.

If you require an appointment you should continue to phone the Practice direct in the normal way. Local staff will pass a number of calls and general queries to colleagues at NHS 24 staff who will arrange to phone patients back to discuss their individual health needs.  If you require an appointment with a GP or Advanced Nurse Practitioner then NHS 24 staff will be able to book this for you.

Where appropriate, they are also able to direct patients to other health professionals, such as local pharmacists, as well as a wide range of health information, advice and support available on NHS Inform.

Staff will let you know if they plan to pass your details to NHS 24. If you miss the call back from NHS 24 please do not call their general 111 number as you should get back in touch with the Practice.

If you have any queries about the joint project with NHS 24 please speak to a member of staff.

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